Shipping policy

SHIPPING POLICY

Last updated: 24 September 2026

Mindless Merch is operated by Mindless Customs Pty Ltd.

We aim to get your order packed, dispatched and on its way as quickly as possible. The following shipping timeframes are estimates and may vary depending on your location, order type, carrier and circumstances outside our reasonable control.

AUSTRALIAN SHIPPING

Standard delivery within Australia is generally estimated at:

5–8 business days

Free Shipping

We offer FREE standard shipping on Australian orders over $150 AUD.

Orders must meet the $150 qualifying amount at checkout after applicable discounts and before shipping charges.

Orders under $150 will be charged the applicable shipping rate displayed at checkout.

INTERNATIONAL SHIPPING

We ship internationally to selected countries.

Standard international delivery is generally estimated at:

8–24 business days

International delivery times can vary significantly depending on the destination, local postal services, customs processing and other circumstances outside our control.

Available international shipping options and charges will be displayed at checkout.

ORDER PROCESSING

Orders may require processing time before they are dispatched.

Custom, personalised, made-to-order and pre-order products may require additional production time. Where applicable, estimated production or dispatch information will be displayed on the relevant product page or communicated to you.

Delivery estimates begin from dispatch and do not necessarily include production or processing time.

ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address or contact details provided with your order once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

DELIVERY DELAYS

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Delays may occur due to circumstances such as carrier disruptions, severe weather, peak shopping periods, public holidays, customs processing or other events outside our reasonable control.

If your order appears to be significantly delayed, please contact us at support@mindlessmerchstore.com and we will assist with investigating the delivery.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.

INCORRECT SHIPPING INFORMATION

Customers are responsible for checking that the shipping information provided at checkout is accurate.

If you notice an error in your shipping address, please contact us at support@mindlessmerchstore.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

INTERNATIONAL CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may also cause additional delivery delays.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us at support@mindlessmerchstore.com with your order details.

We will investigate the issue with the applicable shipping provider and assist you in accordance with our obligations and your rights under applicable consumer law.