Returns, Refunds & Exchanges Policy

Mindless Merch is owned and operated by Mindless Customs Pty Ltd.

We want you to be happy with your order. For eligible items, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a change-of-mind return, your item must be in the same condition in which you received it. It must be unworn, unused and unwashed, with any original tags attached and, where applicable, in its original packaging.

You will also need your receipt, order confirmation or other proof of purchase.

To request a return, please contact us at support@mindlessmerchstore.com before sending your item back.

Returns must be sent to:

Mindless Merch / Mindless Customs Pty Ltd
[INSERT RETURN ADDRESS]

Once your return has been approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as returns that have not been authorised may not be accepted.

For any questions regarding a return, please contact support@mindlessmerchstore.com.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrectly printed, or you have received the wrong item, please contact us as soon as possible at support@mindlessmerchstore.com.

Please include your order number, a description of the issue and, where possible, clear photographs showing the problem. This will help us assess the issue and resolve it as quickly as possible.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Custom and Personalised Products

Because custom and personalised products are produced specifically for you, we generally cannot accept returns or provide refunds for change of mind, incorrect sizing selections, or mistakes in information or artwork supplied or approved by the customer.

This includes products featuring custom artwork, names, photographs, logos, text, personalised designs or other customer-requested modifications.

However, this does not affect your rights under the Australian Consumer Law. If a custom or personalised product is faulty, damaged, incorrectly produced by us, or otherwise fails to meet an applicable consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

Sale Items and Gift Cards

We do not generally accept change-of-mind returns on items marked as final sale.

This does not affect any rights you may have under the Australian Consumer Law in relation to faulty or otherwise non-compliant goods.

Gift cards are generally non-refundable except where required by law.

Exchanges

If you would like a different size, colour or product, please contact us first to arrange the return of your eligible item.

The quickest way to receive your preferred replacement is generally to return the original item and, once the return has been accepted, place a new order for the replacement item.

Custom or personalised products cannot generally be exchanged because of a change of mind, incorrect size selection or customer-supplied information.

Return Shipping

For approved change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise agreed by us.

If an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, please contact us before returning the item. We will provide appropriate return instructions and, where required, cover reasonable return shipping costs.

We recommend using a tracked shipping service when returning an item. Mindless Merch cannot be responsible for change-of-mind returns that are lost in transit before reaching us.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union and applicable consumer law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Any statutory exceptions to the right of withdrawal will continue to apply, including applicable exceptions for goods made to the consumer's specifications or clearly personalised.

For eligible returns, the item should be returned in accordance with the applicable legal requirements. Please contact us at support@mindlessmerchstore.com before returning your order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank, credit card provider or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@mindlessmerchstore.com.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns, Refunds & Exchanges Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Mindless Merch
Operated by Mindless Customs Pty Ltd
Email: support@mindlessmerchstore.com